Cancellation, Rescheduling — all the things
Our Cancellation + Rescheduling Policy:
A 24-hour notice is REQUIRED for any 15-minute late or last-minute rescheduling or cancellation of your reservation. If you fail to provide us with a 24-hour notice via a Phone Call, Voicemail, Text Message, Facebook Message, or Instagram Message, the noted fees below are based upon what you had pre-booked as well as being required to pay prior to any future appointment being booked with us again.
Or if you are more than 15 minutes late to your scheduled reservation with one of our stylists and we can not fulfill your pre-booked reservation without inconveniencing another guest at the time it occurs.
All new guests please arrive 10 minutes early for appointments to allow time for completing consultation forms or other paperwork, using the restroom, getting settled in, etc…
- 10+ Minute Late Arrival will result in a $35-$50 late fee
- 24 Hours or Less Cancellation/Reschedule notice will be charged 50% of the service total
- No-shows will be charged 100% of the service total
All rescheduling/cancellations with less than 24 hours’ notice are subject to the above-noted fees that will need to be paid with cash, credit card, or deducted from your gift certificate or promotional certificate value.
This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as everyone else!
If you have any questions, please call our salon phone!
We appreciate your understanding & value your time & ours!